FAQS

Question 1: How soon will I get my order/ebook?

 
Answer: Immediately! It’s emailed to you as soon as the order is confirmed.
 

Question 2: I did not receive an email after the order, what do I do?

 
Answer: Sometimes the email goes to the SPAM folder, please do check that as well. If you don’t keep SPAM emails or can’t find ours, then please message/email us along with your order number or the email you used for the order, and we’ll resend you the link within 24 to 48 hours

Question 4: Do you sell/give access codes as well?
 

Answer: No, none of our products included ANY access codes/web access, etc.
 

Question 5: I am having problems downloading the ebook. What to do?
 

Answer: Please email or message us. If you can, describe the problem in as much detail as possible.  

Question 6: I bought an ePub, but I also want a PDF. Can you convert it?
 

Answer: Yes, Sure! Tell us your order number or email you used for the order and we’ll convert it for free 🙂
 

Question 9: Do you offer refunds?
 

Answer: Yes 🙂 We have a nice refund policy. If it’s a genuine mistake or problem (emphasis on genuine please), we will refund you!
 

Question 10: I get a 404 error or ‘Invalid Link’ / ‘Link not found etc’ when I click the download link, what do I do?
 

Answer: We had a major issue with our cloud services, most of which is resolved. However, some links may cause problems. Please email us (do tell us the order number or the email address you used) and we’ll send you new and permanent links!
 

Question 11: I have more questions.
 

Answer: Sure, if you have any other questions, you can SMS us, email us or try the chat widget 🙂. Visit contact us.